Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at info@coccorose.com.au Please note that returns will need to be sent to the following address: 10 Dornie Place, Western Australia, 6153

You will have to pay for return costs. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.